AceHand Support
Welcome to AceHand Support. If you experience an issue or have questions about the game, please contact us.
Contact support@sun-wave.xyz and include your app version, iOS version, steps to reproduce the issue, and optional screenshots.
Contact SupportFrequently Asked Questions
1. How does single-player mode work?
You can play Texas Hold'em against computer opponents without signing in to Game Center.
2. How do I play with friends?
AceHand uses Apple Game Center for multiplayer gameplay.
Sign in to Game Center through your device settings and allow the permissions needed for multiplayer features.
All participants should use compatible versions of AceHand.
3. Why are multiplayer invitations not working?
If you cannot send or receive invitations, please check the following:
- Both players are signed in to Game Center.
- Both devices have a working internet connection.
- Both players are using compatible app versions.
- Device settings or system restrictions are not blocking multiplayer features.
4. Where is my hand history stored?
AceHand stores up to 50 recent poker hands locally on your device.
The app does not provide its own cloud synchronization service.
Deleting the app may remove your locally stored hand history.
5. Can I purchase or redeem chips?
No. AceHand uses virtual chips for entertainment only.
Virtual chips have no real-world monetary value. The app does not support deposits, chip purchases, cash withdrawals, or chip redemption.
6. How can I report a technical problem?
Please email our support team and include:
- AceHand app version
- iOS or iPadOS version
- Device model, if available
- Steps to reproduce the issue
- Optional screenshots
You may also share diagnostic logs if you choose to do so. Logs are not automatically sent to us.
7. Privacy and Legal Information
For information about how AceHand handles your information, please review:
Contact Information
Sun Wave Consultant LLC
Email: support@sun-wave.xyz